Returns & Exchanges

At OzCharge, we want you to love your new fashion finds, which is why we offer a flexible 30-day return policy for all unworn items in their original condition. Whether it is a fit issue or a change of heart, our streamlined process ensures your exchange or refund is handled with ease.

1

Check Eligibility

Ensure your items are unworn, unwashed, and still have the original OzCharge tags attached within 30 days of the delivery date.

2

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange for a different size.

3

Pack and Ship

Securely pack your items and attach the prepaid shipping label provided via email, then drop the package off at any authorized postage location.

4

Receive Refund or Exchange

Once our warehouse team inspects your return, we will process your full refund to the original payment method or ship out your new exchange items within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing